Frequently Asked Questions

It depends on the service, your document's length, subject complexity, and turnaround. Every service publishes a "from" rate on /pricing, and our quote form gives you a live estimate before you submit — your final price is confirmed by a human, usually within one business day.

Yes, $35, regardless of word count. It covers the diagnostic read, the linguist assignment, and the quality check that happen on every order, however small.

For certified documents and Fix My Translation orders, yes — independent second-linguist review is part of the base price. For lighter tiers (Light post-edit, Proofread, General translation), a quality check is included, and a full independent second-linguist review is available as an add-on.

US dollars.

24 to 48 hours for most services, depending on volume — see the turnaround table on /pricing or /how-it-works for the specifics by service.

Yes. Rush (about 12 hours) adds 50% to the price; same-day adds 100%. Both depend on volume and our current workload, which we'll confirm at quote time.

Longer documents are still welcome — turnaround simply extends proportionally, and we'll give you a specific timeline in your quote.

It means your translated document is accompanied by our signed, dated certificate of translation accuracy, stating the translation is complete and accurate to the linguist's best ability.

We can tell you exactly what we provide — the translation and our signed certificate. Requirements (certified vs. notarized, digital vs. mailed) vary by receiving office, so we recommend confirming theirs before you order.

Yes, as an add-on — a notary's stamp on the signed certificate, for offices that specifically require it.

We can coordinate apostille handling as an add-on; final cost depends on the issuing state.

That's exactly what the diagnosis is for. Send it to us and we'll tell you specifically what's wrong before anything is changed.

Yes — see Fix My Translation and Machine Translation Post-Editing. If you're not sure which fits, tell us in your quote request and we'll point you to the right one.

A repair corrects specific issues in a translation that's mostly usable. A rebuild retranslates it from your source, for translations too far off to patch economically. We recommend one or the other as part of the diagnosis.

Only the linguist assigned to your order and the second linguist reviewing it. Nobody else on our team, and no one outside it, has access.

Yes, on request, at no extra charge, before any work begins.

Yes, on request, once your order is complete. See our Privacy Policy for our standard retention practice if you don't request deletion.

Word documents, PDFs, scanned images or photos, plain text, website exports, and common audio/video formats. For localization, we also work directly in JSON, PO, XLIFF, and .strings files.

Yes, as long as it's legible. For certified documents especially, a clear scan is usually all we need.

Our quote form asks for your files, but note: nothing uploads from that page directly — file names travel with your request, and we'll arrange secure delivery of the files themselves in our reply.

Our quote form accepts file selections up to 25 MB in total. Larger files are no problem — just let us know in your notes and we'll arrange another way to receive them.